PRIVACY POLICY

Last updated: 30 September 2026

1. General information

This Privacy Policy explains how personal data is processed when you visit https://taxi1vilnius.lt/ (the Website), submit a journey booking, contact Taxi1Vilnius, or apply to become a driver.

Data controller:

UAB “Class mobile car”
Company code: 306031176
Brand: Taxi1Vilnius
Website: https://taxi1vilnius.lt/
Email for privacy enquiries: info@taxi1vilnius.lt
Telephone: +370 646 46500

2. Personal data we process

Depending on how you use the Website and Taxi1Vilnius services, we may process the following data:

– your first name and surname;
– your telephone number and email address;
– passenger pick-up and destination addresses;
– the requested date and time of the journey;
– information you voluntarily provide in a booking or notes field;
– correspondence, call and enquiry information;
– the first name, surname, telephone number, email address and other information voluntarily provided by driver applicants;
– technical information such as IP address, browser type, device information, time of visit and Website usage data;
– information collected through cookies and similar technologies where you have provided the required consent.

Please do not submit excessive information in a booking or notes field, especially health information, identity document details, payment card information or other sensitive data, unless it is necessary to provide the service.

3. Purposes and legal bases of processing

Journey booking administration

We use contact, journey, date, time and notes information to accept and administer a booking, contact you and provide passenger transport services. We process this data in order to perform a contract or to take steps at your request before entering into a contract under Article 6(1)(b) of the GDPR.

Responding to enquiries

We use contact and correspondence data to respond to general enquiries. The data is processed on the basis of our legitimate interest in providing proper customer service under Article 6(1)(f) of the GDPR.

Driver application administration

We use an applicant’s contact details and voluntarily provided professional information to select drivers. The data is processed in order to take steps at the applicant’s request before entering into a contract and on the basis of our legitimate interest in selecting suitable drivers under Article 6(1)(b) and (f) of the GDPR.

Compliance with legal obligations

We may process booking, contract and accounting document data in order to comply with accounting, tax and other obligations imposed by law under Article 6(1)(c) of the GDPR.

Website and system security

We may process IP addresses, technical information and system log data in order to protect the Website and information systems and prevent misuse. This processing is based on our legitimate interest in ensuring system security under Article 6(1)(f) of the GDPR.

Website traffic and advertising measurement

Cookie, device and browsing data is used to measure Website traffic and advertising effectiveness only after receiving your consent where such consent is required under Article 6(1)(a) of the GDPR.

Direct marketing

We use your email address or telephone number for direct marketing only after receiving your separate consent or where otherwise permitted by law.

Your contact details are not automatically added to a marketing list merely because you have submitted a journey booking or a driver application.

4. Sources of personal data

We normally receive personal data directly from you when you:

– complete a form on the Website;
– book a journey by telephone, email or messaging application;
– apply for a job or cooperation opportunity;
– communicate with Taxi1Vilnius;
– consent to the use of analytics or marketing cookies.

Where another person or organisation books a journey on your behalf, we may receive your contact and journey information from that person or organisation. The person providing the information must have the right to disclose it and must inform the passenger about the disclosure.

5. Recipients of personal data

To the extent necessary for the purposes described above, personal data may be disclosed to:

– drivers and service partners carrying out the journey;
– providers of Website hosting, servers, email, communications, IT maintenance and cybersecurity services;
– accounting, legal and other professional service providers;
– analytics and advertising service providers where you have given the required consent;
– public authorities, courts or law enforcement bodies where disclosure is required by law;
– other persons where we have your consent or another lawful basis.

A driver receives only the information needed to organise and perform the specific journey. Service providers may process data only in accordance with a contract, our instructions and applicable data protection requirements.

6. Transfers outside the European Economic Area

Some technology, analytics or communication service providers may process data outside the European Economic Area. In such cases, safeguards required by applicable law are used, such as an adequacy decision adopted by the European Commission or standard contractual clauses.

7. Data retention periods

We retain personal data only for as long as necessary for the purpose for which it was collected:

– journey booking and related communication data is retained for the duration of the service and normally for up to 3 years after the service, unless a longer period is required by law or due to a dispute;
– accounting and tax documents are retained for the period required by law;
– general enquiries are normally retained for up to 2 years after a response is provided;
– information about unsuccessful driver applicants is normally retained for up to 6 months after the end of the selection process, unless the applicant consents to a longer period;
– technical and security log data is normally retained for up to 12 months, unless it is required for the investigation of an incident;
– data processed on the basis of consent is retained until consent is withdrawn or the specified period expires, while evidence of consent may be retained for as long as necessary to demonstrate compliance and defend legal claims.

At the end of the applicable period, data is securely deleted or anonymised.

8. Your rights

Subject to the conditions established by applicable law, you have the right to:

– receive information about the processing of your personal data;
– access your personal data;
– request correction of inaccurate or completion of incomplete data;
– request erasure of your data;
– request restriction of processing;
– object to processing based on legitimate interests;
– withdraw your consent without affecting the lawfulness of processing carried out before the withdrawal;
– receive data you provided in a structured, commonly used and machine-readable format where the right to data portability applies;
– lodge a complaint with the State Data Protection Inspectorate of Lithuania.

To exercise your rights, contact us at info@taxi1vilnius.lt. To protect your information, we may reasonably ask you to verify your identity. We will respond within the period prescribed by law.

The website of the State Data Protection Inspectorate of Lithuania is https://vdai.lrv.lt/.

9. Data security

We use organisational and technical security measures designed to protect personal data against unlawful destruction, loss, alteration, disclosure or access. However, no method of transmitting or storing data online can guarantee absolute security.

10. External links and communication platforms

The Website may contain links to third-party services such as WhatsApp, Telegram or Viber. When you follow such a link, the relevant provider processes data under its own privacy rules. We recommend reviewing those rules before using a third-party service.

11. Children’s data

The Website is not intended for children to submit personal data independently. A child transport service should be booked and the necessary journey information should be provided by a parent, guardian or another authorised adult.

12. Changes to this policy

This Privacy Policy may be updated when services, technologies or applicable laws change. The latest version will always be published on the Website together with its revision date.